Frequently Asked Questions

Our happiness team is always here to assist.

Shipping

There are no delivery charges. We offer free shipping on all our products in India.

Delivery timeline: 5-7 business days.

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered as Business Days. 

** Orders received before 03:00 PM IST will be shipped the same day; orders received after 03:00 PM IST will be shipped on the next Business Day.  

For product enquiries outside India, please contact us at hello@madamemattey.in

Tracking will be provided to you within 48 hours of placing the order.

If any parcel is refused by the customer or not claimed due to their negligence, the order amount – less two way shipping – will be refunded once the product is received back in our warehouse.

Since our products are of high value, our delivery partner will require a valid ID proof for delivering the products to ensure safe and correct delivery. Also, please ensure that the delivery details like your address and mobile number provided are accurate, for avoiding any errors in delivery.  We take no responsibility for products signed by any other person other than the ordering customer. Please contact us at hello@madamemattey.in if you have any questions.

Cancellation

In case you change your mind just after placing the order, you can contact us through e-mail at hello@madamemattey.in with your order number. We will cancel your order and refund the amount, as long as your order has not been dispatched. 
 
If we receive your cancellation request before the product has been shipped, we will refund the entire amount to you within 7 working days of receiving your request.
 
We will not be able to cancel orders that have already been processed.

Return/Refund

We are confident that you will love our products, yet for any reason, if you want to return the product, please contact us at hello@madamemattey.in

You may return any full-price item within 7 days of receipt of your order, provided that the items are unused and in original condition. Please note that you will be responsible for costs associated with returns including two way shipping while claiming the refund. To initiate a return, please email us at hello@madamemattey.in

 

We are not able to offer returns for sale/discounted products. 

 

Return’s Disclaimer: Returned products must have it’s original packaging, uncut hangtag, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt. Please package your return carefully, as items damaged in transit will not be refunded. Please ensure that you have a tracking number for the return, as we are unable to provide a refund if your return is lost in transit.

**Please note that we reserve the right to refuse a refund request if a return does not comply with this policy.

Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

FAQ

We accept Visa, MasterCard and American Express credit cards and debit cards as well as net banking transfers. We also offer UPI and EMI options on select credit cards.

Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.

Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact us at hello@madamemattey.in with your order details.

No, there are no hidden charges or taxes over and above the product pricing. Also, there are no shipping charges for our products.The product pricing is inclusive of all taxes.

Clean and care instructions for every bag will be shipped along with the product.

For any questions relating to your order or payments, general or press inquiries, large orders, partnerships or any other assistance, please feel free to contact us at:

Email : hello@madamemattey.in

Free Shipping in India

Delivery within 5-7 Business days

EMI option available

On select credit cards

100% Secure Checkout

MasterCard / Visa / Netbanking

© Madame Mattey 2019